Several years ago, Tom Hinton, buyer with Advanced Duplication Services (ADS) found himself in need of a printing vendor who could quickly turn a job. On a recommendation from a colleague, who had worked with GLS in the past, Tom decided to bid the project with GLS.

GLS was able to get the project done and impressed Tom with their quick turn-around time. Based on this great first impression, Tom decided to continue to send quote requests to GLS and hence a new relationship was formed. Tom noticed that GLS was very good on large jobs and continued to send GLS larger projects.

However, challenges arose when Tom needed smaller jobs done. That's when GLS Account Executive, Brian Kingery went to work. "Brian took the time to learn our business," stated Tom. By working closely with Tom, Brian presented a solution to their smaller print runs that offered outstanding cost efficiencies. Now GLS is able to meet all of ADS' production runs, no matter what the quantity is.

"GLS offers great customer service no matter the size of the job. Whether my job is $250 or $250,000; I get the same quick, attention to detail service."

— Tom Hinton, Buyer, ADS ads logo

While working with GLS, ADS has utilized a number of different services from premedia to mailing.

One particular service that Tom really appreciates is GLS’ Creo InSite online proofing system. According to Tom, working with GLS really allows him to speed up the production process immensely. “I can send a file in the morning, have an on-line proof that same day, and go into production the next day. InSite really speeds up the production process and saves me the headache of conventional proofing.” ADS went a step further in utilizing InSite by training their customers to approve proofs via a jpeg.

In addition, when ADS needs to mail a program quickly, they turn to GLS’ lettershop to expedite the mailing for them.

Tom is also very complimentary of GLS’ customer service. “GLS offers great customer service no matter the size of the job. Whether my job is $250 or $250,000; I get the same quick, attention to detail service.”

According to Tom, “Brian is an outstanding sales rep that never seems to be out of reach. He is always available to confer on an upcoming project, offer cost effective solutions or provide me with a straight answer.” Over the years, Tom has developed a strong trust with GLS and Brian.

Advanced Duplication Services is one of the few replication facilities in the country to boast a full-service in-house mastering suite. ADS has efficiently provided quality CD and DVD replication and diskette, CD-R, and tape duplication services since 1989 with offices nationwide and customers throughout the world.

www.ADS-cd.com